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Job Description

The purpose of this role is to serve as a dedicated operational and engagement focal point for flight crews, with a strong focus on continuous support, communication, welfare, and day-to-day coordination. The role is designed to strengthen the connection between pilots, managers, headquarters, and the wider organization, while ensuring that pilots receive timely support, clear communication, and effective follow-up on their needs.

The role includes maintaining close and accessible contact with pilots, listening to questions or concerns, directing them to the relevant function within the organization, and following up to ensure proper handling. It also includes supporting Aircrew Managers in maintaining consistent management routines, strengthening ongoing communication, and promoting initiatives related to well-being, engagement, and burnout prevention.

Responsibilities

Pilot Support and Ongoing Engagement:

• Accessible Point of Contact: Serve as an approachable and trusted point of contact for pilots, providing ongoing support, listening to questions or concerns, and helping pilots navigate organizational processes.
• Referral and Follow-Up: Direct pilots to the relevant function within the organization and follow up to ensure that matters are addressed and closed properly.
• Personal Connection: Build trust-based relationships with pilots and act as an attentive listening ear while maintaining discretion and professionalism.

Communication and Welfare Activities:

• Communication Routines: Coordinate and execute ongoing communication routines with pilots, including monthly and quarterly pilot meetings, updates, and relevant communication forums.
• Welfare Events: Plan and execute aircrew welfare and engagement events, including events such as Wings Ceremony and other community-building activities.
• Headquarters Connection: Strengthen the connection between pilots, headquarters, and the company, and encourage participation in welfare, communication, and engagement initiatives.
• Burnout Prevention: Support the development and implementation of programs and routines aimed at identifying and reducing burnout among pilots.

Cross-Functional Coordination:

• Organizational Liaison: Act as a connecting link between pilots and key internal departments, including Training, Scheduling, HR, Payroll, Finance, IT, and Fleet Managers.
• Issue Coordination: Coordinate and track open matters raised by pilots, ensuring alignment between relevant stakeholders and timely follow-up.
• Process Support: Support administrative and operational processes related to aircrew engagement, communication, and welfare.

Pilot Recruitment Administrative Coordination:

• Selection Process Coordination: Manage the administrative coordination of the pilot recruitment and selection process, including scheduling, communication, documentation, and follow-up with candidates throughout the process.
• Candidate Interface: Serve as the main administrative contact for pilot candidates during the selection process, ensuring a clear, professional, and well-coordinated candidate experience.
• Preparation of Selection Materials: Prepare and consolidate materials for instructors’ selection discussions in collaboration with the Training and HR departments.
• Internal Coordination: Coordinate between candidates, instructors, Training, HR, and relevant internal stakeholders to ensure an efficient and well-managed selection process.

Managerial Support and Work Routines:

• Support to Aircrew Managers: Assist Aircrew Managers in maintaining consistent management routines, follow-up mechanisms, and ongoing communication with pilots.
• Management Routines: Help managers prepare, execute, and follow up on recurring meetings, team updates, and engagement routines.
• Escalation: Identify issues requiring managerial, HR, or professional attention and escalate them to the appropriate function when needed.

HR Professional Guidance: Work under the professional guidance of the HR Manager on relevant people-related matters, ensuring alignment with HR standards, practices, and escalation principles.

Education

Relevant academic degree – an advantage, not mandatory

Experience