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Job Description

We are seeking an experienced Business Application Analyst with a strong focus on optimizing business processes to join our team.

The ideal candidate will have a deep understanding of various business functions and a proven track record of leveraging technology solutions to streamline operations, enhance efficiency, and drive organizational growth.

As the Business Application Analyst, you will play a vital role in analyzing, designing, and implementing process improvements across the organization.

Responsibilities

Business Process Analysis & Improvement: Partner with cross-functional teams to assess current processes, identify pain points/inefficiencies, and deliver standardized, streamlined workflows aligned to business objectives.
Technology Integration & Solution Design: Evaluate and implement technology/automation solutions; translate stakeholder requirements into effective designs; lead integration across applications/systems to enable a cohesive landscape.
Change Management: Champion adoption of new processes and tools through clear communications, training materials, and workshops to ensure smooth transitions.
Vendor Management: Manage vendor relationships, contracts, and SLAs to ensure solutions meet business needs and performance expectations.
Continuous Improvement: Stay current on industry trends and best practices; proactively identify and drive ongoing optimization and innovation opportunities.
Project Management: Lead complex initiatives end-to-end, including request intake/analysis, hands-on configuration/customization, timeline management, and delivery accountability.

Education

• Bachelor’s degree in business administration, Management, Information Systems, or a related field.

Experience

• Proven experience (5 years) as a Business Application specialist or similar role with a focus on optimizing business processes.
• Strong expertise in business process analysis, design, and improvement methodologies.
• Experience with process mapping, workflow automation, and technology integration.
• Solid understanding of various business functions such as sales, finance, and operations.
• Excellent analytical and problem-solving skills, with the ability to translate business needs into effective solutions.
• Strong communication skills and the ability to collaborate with diverse teams across the organization.
• Self-learner and self-motivated.
• Basic HTML development capabilities and WordPress sites management
• Relevant certifications in business process optimization or project management are highly desirable.
• Project management experience and familiarity with Agile methodologies is a plus.
• Experience in Marketing Automation / CRM / native application - advantage
• Experience in the aviation industry – advantage. 
• Experience in Amos maintenance system – advantage