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Job Description

The Sales Agent supports the airline’s growth by contributing to income and profit development within the relevant market. Reporting to the Sales Manager, the role focuses on building and maintaining strong business relationships, identifying opportunities, and assisting in the negotiation and follow-up of agreements with both new and existing partners.

Responsibilities

• Maintain and develop business relationships with the current set of customers;
• Significantly increase the customers’ span, including focus on B&C customers;
• Identify and assess customers’ needs to achieve satisfaction;
• Responsible for increasing tonnage and REV from existing customers;  
• Develop and promote special non-standard cargo “verticals”;
• Maintain key customer relationships, develop, and implement strategies for deepening the relationships with current customers as well as expanding the company’s customer base in the region;
• Become an expert with respect to the market and the competition;
• Represent the airline at industry events, trade fairs, and customer meetings to strengthen market visibility;
• Monitor performance KPIs and take proactive measures to achieve targets;
• Support the Sales Manager by providing regular market and customer reports, including forecasts, trends, and competitive analysis.

Education

Minimum requirement: High School Diploma

Experience

• Minimum of 1-3 years’ experience in Business / Sales positions in leading

international Cargo airline / Freight Forwarder companies / GSA;

• Fluency in English is a must;
• Familiarity with ERP/CRM systems and practices;
• Strategic thinker with a proven track record in business development and implementation;
• Demonstrated experience in people management;
• Excellent organizational, communication, and negotiation skills;
• Strong written and verbal communication abilities;
• Willingness and ability to travel internationally;
• Skilled at managing multiple tasks and setting clear priorities
• Capable of working both independently and collaboratively;
• Detail-oriented with solid problem-solving skills;
• Customer-focused, maintaining professional and empathetic interactions