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Job Description

-    The Ops Officer will act as a “liaison” officer on behalf of the company towards our clients. 
-    He / she will instruct and guide, the build-up of the cargo in coordination with the “Shift Leaders” and Duty Manager.
-    He / she must be able to communicate, accurately and efficiently, with all internal departments and clients.
-    He / she will provide / issue all flight papers, required by the customer.
He/she is responsible for reporting any (potential) problems, possible improvements, ideas or feelings that could help contribute to the continuous improvement of well-being at work, safety and quality. This can be done through all available reporting channels (application, oral, e-mail, letter,...) confidentially, anonymously or by name.

Responsibilities

-    Coordinate and supervise all cargo-related functions associated with flight handling.
-    Daily coordination with the client to meet their goals, special attention to:

o    Optimize the build-up, weight versus volume
o    Priorities set by the client
o    Dangerous goods policy

-    To organize / optimize the W/H and RAMP activities, in coordination with the shift leaders and Duty Managers while respecting safety, productivity and quality objectives.
-    Follow-up flight schedule, set up HOTAC, crew transport and in-flight catering, if requested by the airline.
-    To prepare a Weight & Balance and Load Plan, accounting for all of the planned load and with consideration to all A/C restrictions.
-    Ensure that the flight crews receive all information and PPW they need (ZFW, NOTAM, METEO, GEN-DEC).
-    To achieve an “ON TIME” performance.
-    Respect and follow handling procedures linked to the CEIV certifications (Pharma-Live animals-Lithium batteries) based on the SLA and SOP linked to the CEIV certifications and as par the given trainings.

Education

Experience

-    Formal demands:

o    “bachelor” degree
o    Fluent in English (Verbal & written)
o    Computer skills
o    Clean police record (to be proven)
o    Excellent human relationship.
o    Team worker  
o    Able to work under operational constraints and tight deadlines
o    Ability to invest extra hours in work if needed.

-    None formal Demands:

o    Experience as traffic officer, load controller or loadmaster (a +)
o    Successfully pass the internal load master course.
o    Valid dangerous good licence.